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Certified in CompTIA A+, Google IT Support Rakesha Bass - Certifications and Tech Skills

Rakesha Bass - Certifications and Tech Skills

Professional Certifications:

CompTIA A+ Certification (Expiration May 2027) - View CompTIA A+ Certification
Coursera Google IT Support Certificate (May 2024) - View Coursera Google IT Support Certificate

Microsoft Office (Excel, PowerPoint, Word)
Microsoft Teams, Slack, Basecamp, Twilio
Zendesk, Oracle, Back Office
Regulations, Compliance
Customer Support and Escalations
Call Center Environment
Excel (VLookups, Pivot Tables, Data Analytics)
Knowledge Base Research, KB Articles
Salesforce
Billing, Phone, and POS Systems
Communication (Chat, Email, Phone)
KPIs (AHT, QA, CSAT)
Data Entry
Technical, Email, Chat Support
Assembling, refurbishing, upgrading, configuring, and troubleshooting personal computers
IT service management best practices
Enhanced customer support through ServiceNow
Operating Systems: Windows, Mac OSX, Linux/Unix, iOS, Android
ITSM with ITIL
Microsoft Office 365
Active Directory